Hi Team,

We currently have a mutual customer who is having some files fail when being delivered to Box.com via API. The issue seems to be intermittent and only affecting some files.

We are getting a [InternalServerError] response when trying to send the files, however no specifics as to what the issue in the response callback.

Example file below that was returning the error message. 

General Details:

Box Package: https://www.nuget.org/packages/Box.V2.Core/3.26.0
Function call: Box.V2.Managers.BoxFilesManager.UploadAsync
Exception Message: The API returned an error rInternalServerError]
File: 13676-096-waypoints-jacket-Model-4.psd
File size: 225 MB (236286163 bytes)

Time sent (tried 4 times)
/{
"EndTime": "2022-08-26T21:47:13.7068147Z",
"StartTime": "2022-08-26T21:46:02.8607047Z"
}, {
"EndTime": "2022-08-26T21:48:38.0533689Z",
"StartTime": "2022-08-26T21:47:24.2993767Z"
}, {
"EndTime": "2022-08-26T21:50:00.6496881Z",
"StartTime": "2022-08-26T21:48:48.5546676Z"
}, {
"EndTime": "2022-08-26T22:07:24.4064707Z",
"StartTime": "2022-08-26T22:06:11.3798125Z"
}
]

Pseudocode in C#

fileStream: The binary stream of 13676-096-waypoints-jacket-Model-4.psd

async Task Pseudocode_DeliveryAsset_Fail(Stream fileStream){
try
{
var fileRequest = new BoxFileRequest
{
Name = "13676-096-waypoints-jacket-Model-4.psd",
Parent = new BoxRequestEntity() { Id = 170666980060 } // plain full folder "Simms S23/2022-08-26/Model/13676-096/"
};

var result = await boxClient.FilesManager.UploadAsync(fileRequest, fileStream);

} catch(Exception ex){
// ex.Message = The API returned an error rInternalServerError]
}
}


What would be the best way to troubleshoot this issue? As the error message does not give any additional context around the issue.