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Unable to access files

  • May 27, 2025
  • 1 reply
  • 8 views
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Hello,

I was recently added to my company's Box system, and I was given full access to the files. From my director's computer it appears I have full access, however when I log into box, I can only see a portion of the files I should have access to. This is making it increasingly difficult to share files and get work done. I have tried clicking the individual links, but I get an error message every time. Can someone help? 

Thanks,

Sarah

    1 reply

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    • community-manager
    • Author
    • Box Employee
    • 34738 replies
    • May 27, 2025

    Hi Sarah,

    Welcome to Box community!

    For this situation, I suggest reaching out to the owner of the shared folder to request your removal as a collaborator, after which they can resend or re-invite you to collaborate.

    I trust that the above steps will do the trick. Thank you for posting!


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