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Certainly! Here's a refined version of your message:


Hi Team,


I'm reaching out regarding an issue with JWT Authentication. When we create a new app on the developer portal and generate new credentials for JWT, we encounter a 500 server error. Using our older JWT credentials works without issues.


When we send requests through Postman, we've observed that the server-side issue is related to the access token. The access token received from the server is incomplete; it seems to be truncated and ends with ellipses (...). Comparing this with the access token from the older credentials, which consists of four complete lines, the older token works fine for us. However, the new app does not provide the expected token.


Our client is also facing similar issues.


Could you please investigate and resolve this issue?







Hello, 18014479668


 


It sounds like you’re encountering a couple of issues with your JWT authentication. Here are some steps to help troubleshoot and resolve the problem:


Check Server Logs: Identify the cause of the 500 error.
Verify Token Generation: Ensure new JWT tokens are generated correctly and not truncated.
Compare Configurations: Check for discrepancies between old and new JWT setups.
Token Size and Encoding: Ensure tokens are not being truncated due to size limits and are properly encoded.
Update Dependencies: Make sure all JWT-related libraries are up to date.
If the issue persists, contact support and provide detailed logs. Continue using the older JWT credentials as a temporary workaround. AARP®️ Official Site


Feel free to ask if you need more help!


Best regards


Jon ralph

Thank you for your response. Please provide the email address of your support team.

Hi Jon Ralph,


Thank you for your response. Please provide the email address of your support team and any other ways to reach out to our technical support team.

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