This morning my computer randomly turned off, and when I restarted it I got a “sync folder is unavailable” message that I snipped and tried to send but unfortunately Box has a 2 mb limit on attachments which is RIDICULOUS.  I was also prompted to send my logs to Box, and they were apparently successfully sent.  The dialogue box message I received – “Your logs have been sent successfully” – had a link to create a support case which I clicked on.  The link took me to a “community support” page.  I started to type “Sync folder is unavailable” under “Title” which brought up similar posts on the right side of the page, none of which actually addressed my issue.  Here is one such link that was suggested - https://support.box.com/hc/en-us/community/posts/5316079775635-This-shared-file-or-folder-link-has-been-removed-or-is-unavailable-to-you-?input_string=Sync%20folder%20is%20unavailable.

I am at a loss as to what to do, as it seems virtually impossible to actually reach someone at Box who is available to provide actual hands on support.  Since this post is going to a community page, hopefully someone much smarter than me might be able to help me, but I am REALLY disappointed, given the premium price I pay for Box service, that I cannot get actual live support from anyone at the company.  In the meantime I am out of business because I cannot access my files on the Box drive on my computer.

If someone from Box is actually monitoring this community support request, I would sincerely appreciate it if he / she would send me an email hopefully telling me what to do to fix this issue OR let me know how I can contact him / her and have him / her remote into my computer to fix the issue.  

Sincerely,

John Garven

847-644-4496