Submit a support ticket?

How do I create a support ticket? I have a free account. 

How can I get help???? I have tried numerous times to get a ticket made to help with an account that would not let me open anymore.

Looks like ticket is made and no contact from BOX. No customer support number. 

 Hi ​@Jj or bb, I've moved your post to this thread, as it relates to an existing topic about submitting a support ticket.

Your other topic about storage has already been addressed. If you're referring to a different issue, please refer to the highlighted response above for guidance on how to submit a support case.

Kindly note that the available support channels vary depending on your account type. For free accounts, technical support is limited to certain issues (such as login problems). However, we offer a comprehensive collection of product guides and troubleshooting resources, which we highly encourage you to explore. All Box users also have access to our community forums and support documentation at support.box.com.

Thank you, and I hope you have a great day! 😊

Hello ​@AdminPR, welcome to the Box Community! I wasn’t able to locate any support ticket under your account, so it seems the submission may not have been successful.

Please refer to the instructions above for guidance on how to submit a ticket. Additionally, if you're unable to sign in to the support page using the account you need assistance with, you can use the following option:

➡ If you are unable to sign in, click here.

If your concern is related to a login issue and you're having difficulty submitting a ticket, feel free to let me know—I'd be happy to assist further.

Regarding our customer support line, please note that currently we only offer phone support for Billing and Sales inquiries at 1-877-729-4269. For technical support, phone assistance is available to customers with Premier Services. All other technical issues are handled through support cases submitted via our website.

We apologize for any inconvenience this may cause and appreciate your understanding.

Thank you for your patience as we work to resolve this matter. 😊

Wow- it’s pretty hard and hidden.  You have to click on Account & Billing at the top AND THEN submit ticket.  Took me about 20 minutes to find it.  

Thanks, I also found out I do not have any support on my account personally because it is through the payroll company that we have access to store things on box. They do not have time to deal with my stuff. So sad there is not a basic support ticket that can be made. I have to rely on this only. Unfortunately, I need their tech help to get back my folders so I guess I’m out of luck. Hope this works better for you.

How can it be so difficult to contact tech support? I go to Box Support, Submit a request, but it takes me back to the “Box Community”. I had a case open already, and the ticket was closed before being solved. This is beyond frustrating!

Hi ​@mbenevello, I'm sorry to hear that you had a frustrating experience. Also for all other users, we truly appreciate you sharing your feedback regarding our support.

All Box users have access to a wide range of support resources available at support.box.com. While our technical support team is always available to assist with login issues, other types of technical support are included as part of our paid plans. We determine the level of support available based on the email address associated with your Box account. If you have a paid account linked to a different email address, please make sure to log in with that account when contacting support to access the full range of support options.

We appreciate your patience and understanding in this matter, and sorry for any limitations.

Regarding the case you submitted, our Product Support team has already provided assistance with the login issue. If the issue persists and you need further help, you're welcome to reply to the same ticket to have it reopened.

Furthermore, support tickets are marked as resolved under the following conditions:
a) a solution has been provided by the Support team,
b) the issue was resolved by the customer, or
c) the case was automatically closed after a certain period of inactivity.

To review your support cases or requests, please visit the Support page, log in to Box, click on your profile, and select My Activities.

Please don’t hesitate to reach out if you have any other questions—we’re here to help! 😊

The same happened to me. The logs have been sent but I can’t find a way to create a ticket or to contact support. Only through Box Community? 

Please help

 

Unable to submit ticket as enterprise user

thanks

Hi ​@wenyanliang, welcome to the Box Community! I’ve moved your post to this related topic regarding ticket submission.

It’s possible that when your user account was created, the support options hadn’t fully updated on our support page at the time you signed in. We apologize for any inconvenience this may have caused.

That said, I see you were able to successfully submit a ticket, and our Product Support team has already addressed your concerns—great to hear!

We truly appreciate your patience. If you have any further questions or related requests, feel free to reply directly to the case. 😊