Box says I have used 53Gb of my 50Gb storage, but Windows says my Box folder is less than 30Gb in size. Please run your script to recalculate storage used. Thanks
The problem is that I deleted lots of files days ago, taking my total storage according to Windows down to under 30Gb, as I mentioned before. 3 days later, Box still thought I had used 45Gb of storage. So today I have deleted most of the contents of my Box folder. There's less than 2Gb of files left in it, according to Windows. Right now, Box still thinks I'm using 35.9Gb. I don't know what else to do to prompt Box to recalculate the storage! But I see in this community that there's a script administrators can run that corrects the storage count in Box. That's what I was hoping someone could do for me. How do I make this happen?
Never mind. I moved everything out of Box and then it finally recalculated the storage used. I then moved everything back in, and it recalculated the storage used correctly. So it's now sorted out. But I shouldn't have to do this. There should be some way of me getting Box to recalculate the storage used correctly without me removing everything and then putting it back in.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.