Hi Alana, 

Welcome to Box Community!

Kindly reach out to our Billing team via email at billing@box.com, and they will assist you with your billing issue. 

Here are the steps on how to grant co-admin permissions:

1. Go to Admin Console > Users & Groups.


2. Click the Managed Users tab.


3. Click the name of a managed user with a Role of Member.


4. Hover over the Role and Access Permissions section and click Edit ().


5. In the Role drop-down list, select Co-Admin.


6. Select which Co-admin permissions you want the user to have. See Co-admin Permissions for details about each permission.


7. Click Save.

Reference: Granting And Modifying Co-Admin Permissions

Thank you for posting!