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I have enabled two-factor authentication.
  However, I don't know how to remove the two-factor
       authentication anymore.
       I can't log in using two-factor authentication, can you please remove the         two-factor authentication setting?


 ・Target email address: information redacted]
 ・two-factor authentication phone number:ninformation redacted]
 ・Primary email address on file for the account:finformation redacted]

Hi there, 


Welcome to Box Community and glad to help! 


It should be the affected user who should contact our Product Support team to address his/her log in issue. Please have the user to use this link  and create a new ticket. 


Thanks for posting! 


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