Hi Lisa, 

Welcome to Box Community and glad to assist!

Are you looking to end your Box subscription? If yes, you could reach out to our cancellation team through cancel@box.com.     

Meanwhile, you could also proceed and cancel it through your account. 

Canceling a Business or Enterprise Account

Only the account administrator can cancel a Business or Enterprise account.

1. Go to Admin Console > Account & Billing.


2. In the Status field in the Account Information section, click Cancel Account.
   Do not see this option? Submit a ticket here.


3. A pop-up window will ask you to confirm your action. After affirming, click Continue.


4. Click Permanently Cancel My Account to complete the process.

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  • The account will cancel at the end of the service term.
  
  

The account owner or administrator will receive a confirmation email once the cancellation has been processed. 

Thanks for posting!