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I have an Individual Account Type.
I must change my email address (as my provider will remove it soon)
I go to the support site https://support.box.com/hc/en-us with my account.
Select "My Profil" and "Edit Profile".
In this menu, the system allows me to change my Email.



After changing my email address, I have following message below my address.


We have sent a verification link to my.new.address@world.com.
Please follow the instructions to verify the email address.
Click here to resend verification email.

When I click on link providing in the received email, I must choose a new local password.
After trying to set it (click on enter), I receive following error message.


403 Forbidden
Attempting a prohibited action

Could you please help me to solvs that issue?
Best regards
Dominique

Hi Dominique, 


Welcome to Box Community and glad to assist! 


You can change your primary email address to keep all your folders and files. Here's what you can do: 


To add an email address:


  1. Log in to the Box website and Account Settings> Add a Collaborator or Link Personal Email. 

  2. Click Link Pesonal Email twice. 

  3. Enter a valid email address.

  4. Click Save.

An email verification will be sent to the address you entered. Click the verification link in the email to confirm and add the alternate email to you account.


To make a secondary email address your primary email address:


  • Click Make Primary next to the email address you want as your primary email address.

Hope it helps! 

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