When I press "Contact support" it only gives me an option for community help. This is an issue that can only be resolved by the support staff and I have no way of contacting them, I can't even find a support email. I am signed in to Box already.
Administrator left the company. Need to assign administrator to another user and delete the user that left.
Question
No chat, email or phone support?
Hi Carly, many of us have this problem it seems, but this page should allow you to submit a case:
https://support.box.com/hc/en-us/requests/new?&referrerPageUrl=https://account.box.com/
Cheers.
Hi Carly,
Welcome to Box Community!
To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.
Meanwhile, we've modified your account tariff and going forward you shoulld be able to create a support ticket.
Thanks for posting!
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