Has anyone attempted to monitor Box Drive for sync errors from a system standpoint? Currently, as an admin I have to rely on the user to see the notification and report it which is not reliable. It would be great if Box Drive actually logged errors to event viewer but I have not found anything there. There is the Box Drive log files but I have no clue where to start looking in those. I asked support what file those are logged to and how it gets logged and they refused to provide any help. The only other solution I got from our account manager was to talk to Box Consulting and pay them to build me a solution to monitor their app.
360497915707 - opening a ticket with Box Support was not helpful. I had attempted that prior to posting in the community and support told me there was nothing they could do to help me
360497915707 - as expected Box Support once again told me there is nothing they can do to help me. Do you have any other ideas or people that might actually be able to help explain how Box Drive handles logs and errors?
Hi 408487018334, I am one of the product managers working on Box Drive. Currently, Box Drive synchronization errors are not reported to admins. But we are working on making these errors, particularly upload errors, more discoverable and actionable for end users. We value your feedback and invite you to share your thoughts via Box Pulse. Your input helps us improve Box Drive!
3056148588 - I have checked Box Pulse and there are many posts looking for improved logging and alerting for errors in Box Drive going back as far as 2019. I have added a vote to many of the existing posts asking for improvements in logging and alerting for Box drive. I also noticed many posts asking for increased logging for sync errors are flagged as "not planned" which is disappointing.
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