Hi Josh,
Welcome to Box Community and glad to assist!
While we investigate on your issue, can we confirm the following?
- Does this happen on all machines that the affected user tries to login to Drive on?
- Are you able to login in to box.com in your computer's default (Internet Explorer/Safari) browser?
- Kindly confirm your current Box version and your Operating System?
- Can you send screenshots of the Task Manager or Activity Monitor showing the machine's resource usage during the issue?
We'd love to further assist!
There's only one machine I'm logging into, and it's my new MacBook.
As I noted, yes, I can log into Box.com, and the Box Drive engine does seem to be running in the background of my computer.
14.4 (23E214)
I can't get the Box version because the app won't show up. I downloaded it directly from the Box website last night, so it should be the most recent version.

Okay, through using an external monitor, I discovered that despite the fact that I thought I ruled out the icon being hidden by the notch, it was actually being hidden. So Box is working properly, and I adjusted the menu bar icon spacing to have it appear.