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Question

Lost files after organization change

  • May 27, 2025
  • 1 reply
  • 11 views

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I was using Box via my work organization for several years. Before I left the company, I transferred all of my important personal files (hundreds of documents related to licensing, research, wedding photos) to my own personal Box account. However when I try to access those folders on my personal Box account, they show up empty with 0 files. I no longer have access to the work/organization account so cannot retrieve the files or try to transfer them again. I desperately need all of those files and am so upset that they did not migrate across the accounts appropriately. Please help ASAP.

1 reply

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  • Author
  • Box Employee
  • 34740 replies
  • May 27, 2025

Hi Rona, my files are not missing. They are in an organizational account that I no longer have access to. They were not accidentally deleted. Please advise.