Skip to main content

I was using Box via my work organization for several years. Before I left the company, I transferred all of my important personal files (hundreds of documents related to licensing, research, wedding photos) to my own personal Box account. However when I try to access those folders on my personal Box account, they show up empty with 0 files. I no longer have access to the work/organization account so cannot retrieve the files or try to transfer them again. I desperately need all of those files and am so upset that they did not migrate across the accounts appropriately. Please help ASAP.

Hi Rona, my files are not missing. They are in an organizational account that I no longer have access to. They were not accidentally deleted. Please advise.


Reply