Skip to main content

Hi!


I'm new to the Box API, and I'm trying (and failing) to get the authentication example working.


I've created a Custom App (in my free individual account, FWIW) and attached a key pair directly in the developer console. I downloaded the JSON file that generated.


Now, I'm trying to follow the Python example at https://github.com/box/box-python-sdk/blob/main/docs/usage/authentication.md#server-auth-with-jwt.


Here's my code, copied from the documentation:


from boxsdk import JWTAuth, Client

auth = JWTAuth.from_settings_file('0_r7gzwmqs_config.json')
client = Client(auth)
service_account = client.user().get()
print(f'Service Account user ID is {service_account.id}')

 


The file 0_r7gzwmqs_config.json is the JSON I downloaded when I created the key pair. Here are the keys (and censored values) in that file:



{
  "boxAppSettings": {
    "clientID": "...",
    "clientSecret": "...",
    "appAuth": {
      "publicKeyID": "...",
      "privateKey": "...",
      "passphrase": "..."
    }
  },
  "enterpriseID": "0"
}


 

I did not edit the file itself.

 

Now, when I run that code -- that I copy-pasted from the documentation -- using the configuration file that the developer console told me to use, I get a BoxOAuthException:

 

boxsdk.exception.BoxOAuthException: 
Message: Please check the 'sub' claim. The 'sub' specified is invalid.
Status: 400
URL: https://api.box.com/oauth2/token
Method: POST

 

Can anyone tell me where I've gone wrong? Thank you!

I'm getting the exact same exception using .NET core and I cannot find the reason.

Hi Caridad and Alvaro,


The reason is the enterprise id being 0.


This is on our side, and there is not much you can do for now.


I ask for your patience while we resolve the situation, it should be back to normal soon.


Best regards

Dear Box team,


I have the same issue when I try to enable JWT Authenticating. 


The sample code is below:


from boxsdk import JWTAuth, Client


auth = JWTAuth.from_settings_file('path_to_config.json')
client = Client(auth)
service_account = client.user().get()
print(f'Service Account user ID is {service_account.id}')


I get an error: {'error': 'invalid_grant',
 'error_description': "Please check the 'sub' claim. The 'sub' specified is "
                      'invalid.'}


I also have "enterpriseID": "0" in this json file which was generated by the box, I didn't edit it.


Thank you


Vasilii 

Hi Vasilii,


It's the same issue on our side.


I'm told it will be back soon, but unfortunately I don't have a time line.


In the mean time if you are working for a Box customer with an enterprise id, you can ask them to create a sandbox for you.


I apologize for this situation.


Best regards

Has there been an update on this particular item re: timeline of a fix.  (enterprise id = 0). 


I just encountered it as well and found this thread.


Thanks!

Also running into the same problem. Any guidance on how to resolve this? Thank you.

Hi foks,


This forum will be decommissioned soon.


Please post your questions on forum.box.com


Best regards


 

Reply


Terms & ConditionsCookie settings