Skip to main content
Question

Intermittent issue with files not launching

  • May 22, 2025
  • 1 reply
  • 14 views

Forum|alt.badge.img

Occasionally my users will have issues with Excel or Word not opening when they launch a file from explorer. It seems to happen if they're working on several files at a time and the 5th (for example) won't open. I'm not sure there's a fix for this but I'd be interested in knowing if anyone else has seen this problem or know of an explanation as to why.

 

Thanks

1 reply

Forum|alt.badge.img

Hi Tiffany, 

Welcome to Box Community, 

Looks like you need a dedicated teammate from Box Product Support to help fix your issue. We've opened a new ticket and rest assured that someone from Box Product Support team will get in touch via email. 

Stay well and thanks for posting!