Telephone Support ?

Hi Neil, 

Welcome to Box Community and glad to help! 

When you log in and select "Contact Support" from the top-navigation menu you will see the different options for contacting the Box Product Support team. These options will vary by customer, depending on account type, agent availability and support subscription level. Options may include submission by web form, live chat and, for Premier and Platinum Service customers, a direct phone line. 

If you are interested in upgrading your account, you can see available plans and reach out to our Sales team here.

Thanks for posting!