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Hello everyone,


A client sent a link to download files, but when I click it, this is what I get :


"This shared file or folder link has been removed or is unavailable to you.


Think it's a mistake? No worries: Just email the owner or get in touch with Box support. We're here to help."


Any ideas?


Thanks in advance,


P. B. 

Contact the client and have the resend the link. They can set the link to expire, so that might be what happened.

Hi Pierre, 


Welcome to Box Community and glad to help! 


Your error while accessing the shared link is caused by the following, 


This error typically is caused by one of 3 things:


  1. Incorrect sharing permissions on the shared file. In other words, whoever created the link did not set the correct access level on the link. If you are not already a collaborator in the folder (or file) the link points to, the link would need to be set to "people in the company" (if that person is also at your company) or "people with the link" (if that person is not part of your company).

  2. The person who created the shared link has since removed it.

  3. You are attempting to access the shared file with a personal Box account instead of the account with which the file was shared.


Here's what you can do:


  1. Verify you are logging into Box with the account to which the file was shared. Typically this will be your company Box account.

  2. If that doesn't resolve the issue, contact the individual who owns the file. Ask them to either to review and revise the file share permisions or to send you the correct link to the file.

  3. If that doesn't resolve the issue, contact your organization's IT admin for help locating the file and fixing the permissions.

Hope it  helps! 


Thanks for your help, I will try that.

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