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Question

Deleted files not freeing up space

  • May 23, 2025
  • 1 reply
  • 13 views
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I deleted some files and empty the trash but I don't freeing space.

Pleas can you run your skript which is recomended under https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect.

Thanks.

    1 reply

    C
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    Hi there, 

    Welcome to Box Community and glad to help!

    Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

    In the future, if you experience incorrect storage, please let us know in this forum.

    Thanks for posting! 

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