Support Forum

I unlinked One Drive on my computer and now Box isn't syncing any longer.  Please advise.  Thanks

I had box sync and then downloaded Box Drive. When I upgraded, all of my files went missing.... why is there no technical support number to call?

my account is  [information redacted] Thanks a lot for support.  I have been waiting for a while, and now in a hurry for the access. Many thank. Edwin

Hi,We have issue where we want to get all the collaborators for file, however, we are not getting all the collaborators. If I call list folder collaboration Api, I am getting all the collaborators whoever have access to that file. If it is waterfall permission model, I should have all the collaborations from the file endpoint, if that file under the parent folder. So why I am not getting all the collaborators when I use list file collaboration API? ref: - List file collaborations - API Reference - Box Developer Documentation

I invited a new person to view about six months ago.  That person did not accept the request and has been sitting on the invited list as pending for some time.  I just noticed that the person has dropped on the list entirely, so there doesn't seem to be any record of the person ever being invited, which is wrong, and it is important to capture the fact that someone was invited and did not accept.  Is there some way to can go back to establish that an invitation was sent but not accepted?

I tried to organize shared folders that were created by colleagues. Currently, the are all at the main root of my Bos folder and with various names, making it impossible to organize my files. It is shocking that I couldn't find an easy way to do this!

Hi, my storage never clean up even if I put file to trash. Is it normal ? Good day,

My Box Drive Size (Capacity) is not correct. I already delete all files and folders in Box Drive but still 31GB use of 50GB (It should be 0GB used). Please support me to fix. Thanks

I am using Box Drive as my main storage location on my Mac, but am frustrated by having to download the same working files over and over. Here's the pattern.  I am working on a project on my laptop that results in creating new files a folder on my Box Drive.  I shut down my computer.  When I reboot, the local files that I was working on are sync'ed to the cloud, but are not local on my computer and therefore have to be downloaded again.  I am often in places where I do not have great network connection (like on an airplane), and have repeatedly found myself not able to get my work done b/c my work (that originated on my laptop) is no longer local to my machine. What is going on, and/or how do I change this behavior?

My Box Sync is encountering the following error since a few days ago and Box Sync will exit after the error, I tried to reopen Box sync but same error happens again. What should I do to let Box Sync work again? Would factory reset whole computer and reinstall Box Sync help? Traceback (most recent call last):  File "box\sync\core\sync_thread.py", line 32, in run  File "threading.py", line 754, in run  File "box\app\sync_app.py", line 304, in run  File "box\app\sync_app.py", line 473, in _authorize_and_start_sync  File "box\app\box_authentication.py", line 161, in authenticate  File "box\app\box_authentication.py", line 533, in _send_notification_for_auth_status  File "box\util\notification_center.py", line 118, in notify  File "lib\site-packages\pubsub\core\kwargs\publisher.py", line 27, in sendMessage  File "lib\site-packages\pubsub\core\kwargs\publishermixin.py", line 24, in publish  File "lib\site-packages\pubsub\core\topicobj.py", line 376, in _publish  File "lib\site-packages\pubsu

I can work with my files using Box drive. When I sign up to box.com, I see an empty screen in place of my files. 

I have deleted the files from all folders and the trash; however, the available storage has not been reclaimed. Please help ASAP! Thank you

「この共有ファイルまたは共有フォルダのリンクは削除されているか、使用できません。」のメッセージが出てログイン出来ません。対応方法を教えてください。

Is there a quick and easy way to do this in a Bulk fashion instead of manually one folder at a time?

I'm trying to change my profile email from the one that is designated on my account but I keep getting an error telling me that the email I'm trying to link is already connected to a box account. I've verified that this is incorrect. Please lmk how to resolve this issue.   

I was sent a folder for work, using USAfx and I am unable to login when using the link provided. When I try to open the folder while already logged in it says it can't find the file that I'm looking for. Please advise.

User's old account, [email redacted], had files stored in Box. His email was changed to [email redacted] last week. I set it yesterday around 1700 est to make the email name change and nothing has populated the new email account.

I am a company administrator and I am uploading a file base for my company that occupies 97TB. You offer unlimited storage but I don't know why my account is limited to 12072 gigabytes (12TB). Please is there any solution to this? I can't find any information regarding any limitations or a solution, this is important, I'm migrating data and I don't have much time available, I need a solution.

Hi there I have a new user that is not getting the verification emails. Can you please help me out with this. 

All of the users have unlimited storage on the account. Uploading files and syncing files, we are getting the error that the storage limit is exceeded. How can that be? we all have unlimited storage. We are on the trial account, for another couple days and then we will purchase the unlimited storage plan that we need.

I was sent a link to a folder named Browntravellers by Nathan Walsh but it cannot be found. Can you locate it?

I used my google apps to sign up, can you open a ticket to help me

For example, at the time I'm writing this, ftp.box.com is down for everyone. So, like to be a 'good citizen' and report it, but there is nothing that I can find that lets me do this. At the bottom of the 'status' page there is a link the ostensibly I should use to report something, but it doesn't connect to anything remotely useful. At all. 

Can you run that script for my accout please? Thanks!

I have in my notes that Box Sync will be replaced by Box Drive, or is that only a recommendation?  I may have misunderstood the notice.