User's old account, [email redacted], had files stored in Box. His email was changed to [email redacted] last week. I set it yesterday around 1700 est to make the email name change and nothing has populated the new email account.
Question
Set user email for change but nothing has moved over to the account email as of yet.
Or if you could recover the account from yesterday [email redacted] I can manually share the folders with the users new email address.
Hi Edward,
Welcome to Box Community and glad to help!
Let me create a new case and a member of our team will be in touch, please keep an eye out.
Thanks for posting!
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