Support Forum

I have set up a new user and they are not receiving a welcome email, I have checked their spam folder and the email address used during set up, these are not the issue.

このメール確認リンクは有効期限が切れています クリックしたメール確認用のリンクは有効期限が切れています。 申し訳ありませんが、アカウント管理者に問い合わせ、アクセスしようとしているアカウントの確認メールの再送信を依頼してください。

I found an unmanaged user for our domain ("Joe Box" jbox@<companyname>com) and am attempting to get rid of it from our unmanaged users list. Best I can tell is that this was a very old test account created when we were first integrating box with our company. How do I remove this unmanaged account? I attempted adding our account as per support documents, but I get the error "Email already used in a Box account but not associated with an enterprise". The email/user doesn't exist in our mailserver either.

I cancelled my account on December 20, 2023. I just got charged on January 27, 2024. How can I have my account refunded? This is an illegal practice and I would not recommend anyone use Box. 

Can Box auto-populate the metadata fields in a custom metadata template by extracting them from a PDF that has the key/value pair metadata in the Custom Properties field?  Our PDF creator can inject this information on compile, so it'd be nice if Box could then pull that info out and fill in the metadata in the Box metadata template we have created. The fields and custom properties share the same name (eg, Part Number, Description, Publish Data, Languge-Region, etc.). 

there used to be a chat function? I cant find it anymore? does support still exist and how to contact?

Ever time I power on my PC, I get a message saying Box failed to update. In the pathway, the last message says: "Your logs have been sent successfully. If you do not have an open support case with Box, please create one here so someone can follow up with you. A support case is required to investigate this issue." I clicked here and was taken to the Support site. I still have access to my Box folders in File Explorer, so this isn't urgent. Still, I'd like to try to have this resolved so going forward I don't have this notice pop up. Thank you.

I created my account using Google SSO and I'm unable to change my password, and I need to do so to get access to a shared folder. It appears I'm not the only one with this issue

Again I have deleted some of my files BOX, but still reported not freeing enough space. Suspect the issue is same as what been reported before Appreciate if can look into this issue.

Hi, I have around 10gb used space but box is reporting 46gb. Can you run the script to fix the used space?

Someone shared some files with me but I can’t find those. Is it because I use free plan?

I am using a Box free plan account and would like to upgrade to a Business Plus plan.However, I am getting an error on the screen where I enter my credit card information and cannot proceed. I use a Sumitomo Mitsui Card (Japanese company) Purchasing Card. There is no problem with the status of my card.Can support help me with the upgrade process?

Hello,  How do I change my email address?

Deleting files does not change the used storage.I'm having trouble because I can't upload. I checked the support below and they say that they cannot respond unless you contact us, so please help us. マイアカウントのストレージ使用状況またはファイル数が正しくない – Box Support

I recently purchased a Box Business account and need assistance creating an embedded widget to route document uploads to separate folders within Box. For example, I would like the option to upload documents to folder1 or folder2 by adding access to my business website. However, I don't want 2 widgets on the site. How can I create a drop-down option (folder1 or folder2) on the site instead of 2 separate embedded widgets?

ctrl +: I pushed it several times.I was spread and displayed.I see only a part.Please tell me the method to return.

Hello and hope all is well! We use Box Relay workflows extensively and are testing out the desktop application Box Drive. Is there a way to initiate a Box Relay workflow manually within Box Drive using the manual start option similar to how we do it in the cloud version of Box? Thanks for your help! -Matt

When I go to click to change owner on the overall folder, it won't allow me to change the editor to an owner.  When I go to the individual folder, it clicks on owner, but won't change status.

Hello, In my box account, the size in GB of the data used is incorrect and exceeds the limit of my storage possibilities. Is it possible to correct this situation, which prevents me from uploading new files to my box space? Thank you for your help.

Help, they said the user of a colleague who was my boss was on leave. It turns out that all my work was in the folders she created and I can't access the files. What I can do?

Have an unlimited plan but after uploading a folder and part of another it just sits and spins. Can we only upload so much a day? That seems stupid.

Bonjour, Dans mon compte sur box, la taille en Go des données utilisées est incorrecte et dépasse la limite de mes possibilités de storage. Est-il possible de corriger cette situation qui m'empêche de télécharger de nouveaux dossiers dans mon espace box. Merci.

I purchase 3 box seats for my team. I do not use box, but my account counts towards the 3 seats. How can i release my seat for my team and stay under the free user? 

Error messages 1 user failed to be added User settings for box users, will be available after the user accept their invite. No invite sent/received by user. Tried multiple times.  No answers found in the 20 support searches I performed.  Need someone to contact me.    

Per the Box support documents, this will work on an RDS multiuser server, but I'm getting an error.   If I log in with an account with server admin rights, it works fine. Any non-admin account gets this error:  This operation has been cancelled due to restrictions in effect on this computer. How do I resolve this for standard user accounts?