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Need to Change Password

  • May 23, 2025
  • 1 reply
  • 16 views
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I created my account using Google SSO and I'm unable to change my password, and I need to do so to get access to a shared folder.

It appears I'm not the only one with this issue

    1 reply

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    Hi Jason, 

    Welcome to Box Community and glad to assist! 

    Did you try to reset your password this way? 

    1. Visit https://app.box.com/reset and enter the email address associated with your Box account.
    2. Check your email, you will receive an email with a link to reset your password.
      • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
      • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
      • Also, check your spam folder in your email client for this email.

    Hope it works! 

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