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I cancelled my account a month ago and I just got charged

  • May 23, 2025
  • 1 reply
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I cancelled my account on December 20, 2023. I just got charged on January 27, 2024. How can I have my account refunded? This is an illegal practice and I would not recommend anyone use Box. 

1 reply

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Hi Greg, 

Welcome to Box Community! 

It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch. 

Thanks for posting!