I have set up a new user and they are not receiving a welcome email, I have checked their spam folder and the email address used during set up, these are not the issue.
Page 1 / 1
Hi Crissy,
Welcome to Box Community!
It indicates that you have already collaborated with one of our team members. Please let us know if you have additional questions.
We'd love to further assist!
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.