I couldn't upgrade to buisiness plus plan

Question

I am using a Box free plan account and would like to upgrade to a Business Plus plan.However, I am getting an error on the screen where I enter my credit card information and cannot proceed. I use a Sumitomo Mitsui Card (Japanese company) Purchasing Card. There is no problem with the status of my card.Can support help me with the upgrade process?

community-manager · Answer

Hi there,Welcome to Box Community and glad to assist!Please contact the Box Sales team by emailing sales@box.comor calling1-877-729-4269 (Toll Free USA) or 1-650-641-2332 (International).Also, if you need any further assistance in upgrading your account or have any questions, please feel free to open a support case with our Billing Team.Thanks for posting!

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