I am an admin and a user that is trying to collaborate with us is not able to log in or reset their password. They do not get an reset email so they can not open a ticket for customer support because it requires you to log in to submit a ticket. Do you have an 800 number or phone for support?
Hi Mark,
Welcome to Box Community and glad to assist!
I have created a ticket and a member from Product Support will get in touch, please keep an eye out.
Thanks for posting!
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Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
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