Hi there,

Welcome to Box Community and glad to help!

Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

In the future, if you experience incorrect storage, please let us know in this forum.

Thanks for posting!

HELLO I'M GETTING THE STORAGE ERROR AGAIN BUT ONCE AGAIN ITS NOT. I HAVE TO DELETE THE ONE DOWNLOAD TO LOAD ANYTHING

I have the same problem, my storage says full but I only have couple of files in there...

i have the same problem, please help

I have the same issue... it says my Storage is Full (50.0 GB of 50.0 GB used)... however, I do not have any files in my account?

I have the same issue can someone please help resolve

Same here.  Please run script to free up the space.

I have the same problem. It says the problem is answered, but I dont see the answer.

Same here.  Please run script to free up the space.

Storage says it's full but I've deleted tons of files with no change. Please fix. Thanks!

I have the same problem. Please run script to free up the space.

My account also tells me that I am out of storage although only half of my storage is actually used.

Same problem. I cleaned 95% of my storage, but it says that it is full...

Same here. Please help.

I have the same problem as well. Please help. Thanks.

Same problem here, no document but storage full...

This thread is dead. You have to start a new thread to get help.

I have the same problem.  I've got Enterprise Account 285599266. I seem to have hit my storage limit, but the account clearly has "Unlimited Storage."

Same issue.  Won't allow me to upload documents but my account settings show I have over 90% of storage capacity remaining.

Need assistance ASAP with this issue. I have a legal requirement to get documents uploaded by the EOD and can't do that. 

This is so ridiculous that Box won't comment on this issue.  I like Box, but their customer service sucks.  I'm not sure if you're having the same problem as me, but I found that - yes, indeed - I have unlimited storage .... BUT (and here's the catch) ... you can't upload files of unlimited size.  I think for some reason Box restricts the upload size to something like 25GB (I'm not sure), so I had to do a lot of individual uploads, rather than a single upload.  Sounds like you're in a bind.  I hope that helps.