I’ve removed all the data from my account and emptied the trash, but the amount of storage used is still 16.2 GB. Could you please delete any remaining files to reset my storage to zero?
Let me know if you need any further adjustments!
Hi,
Welcome to Box Community!
Note: If you ever come across these data inaccuracies in your account, please know that the problem is entirely with the display of these totals. This has no effect on your underlying data. All of your files remain in place and have not decreased in size or been edited by unauthorized people.
Please keep in mind the following information about storage calculations:
Trash is excluded from your overall storage calculation.
If you are collaborating with another user in a folder they own, the storage is calculated only as part of the owner's account and will not count toward your storage calculation.
Most of the time, aggregates will be updated within an hour or less. For larger changes or more complex folder structures, aggregates may take up to 24 hours to be correct.
For reference, you can visit this article.
Thanks for posting!
Best,
Ann
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.