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When I upload a large file (16GB) using the Box API, I often receive no response from the Box server for more than two hours ,How can I resolve this issue?

  • May 27, 2025
  • 2 replies
  • 13 views

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When I upload a large file (16GB) using the Box API, I often receive no response from the Box server for more than two hours. How can I resolve this issue?

The authentication method is JWT

2 replies

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

When I upload a large file (16GB) using the Box API, I often do not receive a response from the Box server for more than two hours. How can I resolve this issue?


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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi there, 

Welcome to Box Community and glad to assist!

We recommend posting this to forum.box.com  so you could work directly with our Developer team. 

Thanks for posting!