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Question

New user not being sent Welcome Email

  • May 27, 2025
  • 1 reply
  • 16 views

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I’ve added a new user to my box users and they are not receiving the confirmation email that is apparently being sent – can you please advise how to get this to work?

1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

I have the same problem with a new user added a few days ago - and this has been an intermittent problem with Box over the last couple of years.  Please help?

Thanks

Nik