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Question

Storage full, but it isn't

  • May 27, 2025
  • 2 replies
  • 8 views

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Hi, my storage is full, but it isn't. I have tried to remove files but the storage size didn't change. Please fix.

2 replies

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi there, 

Welcome to Box Community and glad to help!

Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

In the future, if you experience incorrect storage, please let us know in this forum.

Thanks for posting!


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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

I am having the same issue on my account. It says that i have no storage but the web page shows 0 out of 10gb used. I am unable to upload video files