Hi there, 

Welcome to Box Community and glad to help!

Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

In the future, if you experience incorrect storage, please let us know in this forum.

Thanks for posting!

I am having the same issue on my account. It says that i have no storage but the web page shows 0 out of 10gb used. I am unable to upload video files