Support Forum

Hello,In my account, it says that I am using only 700MB out of 10 GB, but when I want to upload a new File, I get a "Storage is full" error.Can you help me there? Thanks in advance.

Hello, my company is merging with another company, and we'll be changing our domains to a brand new one. How will that affect my current SSO credentials in Box if I use the new Domain to sign in? Any information helps.

I have 20 GB plan. I deleted all the contents but box app still showing using 968.4 MB space used. This issue happens few time before also. Can you please assist to resolve.

We are missing a number of files and folders.  This is an urgent need to locate and save the files.  Please contact me immediately at <personal information-redacted>

It says there's much more space used than the really used. I've read there's some script you can use to fix this? Thanks!

I have 50 GB plan. I deleted almost all the contents but box app still showing using 47.4 GB Space. How I am supposed to clear really all the "unused" space and use it again as a new one? Please let me know Thanks

I can't sign into my account.  The account requires 2FA but I can't add Box.com to my authenticator because I can't sign into my account.  

the file size online shows as 19gb used but there is only 3 GB in the folder. How do i fix this myself please? Many thanks  <personal information-redacted>

Hi Team, my domain is fpps12.com and unable to login since it was configured with SSO authentication. Now I'm trying to login with SSO, it gives the following error.   As my entire domain is federated, I cant even access my admin account to disable the SSO. Please try to fix this issue at the earliest. Thanks, Sathish

We have two companies and I need to move a user from one company to the other company so they can keep all their files and content. Is there a way to do that?

Hello, I have an enterprise subscription to Box which allows me unlimited storage.  But for the past couple of days, every time we try and upload new files to Box, it throws up an error saying storage is full.  I don't understand how this error can come up when I subscribe to the unlimited storage option.  Any assistance/ suggestions would be appreciated.  Regards, Roshan

New user is not receiving collaboration invitation to his email

My Account Storage used file size is miss calculating I need this issue resolve

Hi,  I tried to add a new user, but got the message that her email address was already used for a personal Box account.  She deleted her account about two hours ago, but I still get the same message when I go to add her email address.  How long does it take to clear that address so that I can create a new account (in our Box account) using it?

Hi - I posted this the day before yesterday : Hi, I have a problem that I have had once before with Box - on my accounts page it says I am using 92.6GB of my 100GB, however I have nothing like that uploaded to my Box. I have emptied the trash, but still it remains very high. This happened once before & I contacted Box & they sorted it out for me....I do need the space now, could you please help me get my space back?! Thanx! You replied that it can take time for the space to show as clear, but it has been this was for a while now - it's not that I just deleted loads of files & didn't see the space immediately - it's that I have nothing like 90gb uploaded but that's what my account settings is showing! I have some big files I need to upload so I really need the space clearing - can you help me? It did happen once before & customer services was able to clear the space for me - it would be great to get that to happen again!

Dear Box Support, Hello. Can you please run the script on my account that allows for an updated and accurate measurement of the storage being used? My account is currently counting previously deleted files (that have also been deleted from the trash) against my limit. Thank you for your help! Evan Peck

Hello I am Using Box Search API and Also Try To Search With dll When I Give the Search Keyword “disposition” In response I Get the files Which contain “disposition” in file name and file content.But ,Here i also get files Which Contain Different Keyword “dispositive” and “disposal”Hello ,Box Team Can You explain me this ?and i also try with Exact Match using operator “disposition” but return same result.

We have a folder with about 4000 files in it. We would like to be able to share the folder and allow people to download individual files from it. But we would like to prevent the easy 2 click download of the entire folder contents. Is this possible to setup?

Our branch auditor is requesting a letter and documentation confirming that Box meets the SEC 17a-4 requirements. How can I get this information ASAP?

There's no option for me to add any more email addresses to my account. Therefore,it is impossible for me to change my default email address (the email address that I use to login). All of your your other support responses in the forum tell me to click the button for "Add more emails", but I'm not shown that option!  

Hi, I have some of the questions on this topic   1. How can we set expiry on a new file being uploaded automatically without manual efforts? 2. Can we auto delete files in the folder that are older than a certain date of upload? 3. Can we limit the number of files and delete the older items in the folder and update with new ones so you always have say 60 or 100 files and the older files keeps being removed?   Any information or way we can work on this can help.   Thanks, Kailash

Hi, I can no longer get files to open from web browser version of Box in desktop apps to edit. The option to open files in desktop app is actually grayed out. This is causing issues with my workflow. Not sure what to do.   Thank you. 

My account storage says I have reached my 10 GB limit, but I have deleted many files and am not using that much space.  How do I get the storage to show correctly?

Hello,  I'm trying to copy about 150G of data using box drive, but receive an error message "not enough space on box, you'll need to add additional 150GB of data to copy these files".  Trying to copy into our _OldUserData folder.

Hello! We need help getting access to several folders that were owned by a classmate in a box under her university email. Now that she has graduated, IT has inactivated her email, and now none of us can access those files anymore! These files have countless hours of work and resources that are invaluable to our program, so any help recovering them would be greatly appreciated. The message I get when I click on my shortcut for that folder is this: "This shared file or folder link has been removed or is unavailable to you."