Support Forum

Hello,   I was trying to open a support ticket for this case, but there is no way to find that option on your website, don't know why... I'm using the mobile app on my android device, specifically Pixel 7 Pro, and for the last few days I cannot download any files. The files just gets stuck in the transfer section and never downloads and at the end it just says "Network error. Please try again."  I have try on different WiFi's, my regular cellular network and even removed and re-installed the app and still the problem remains. Please advise... 

I am trying to add a 3rd person to my list of managed users. On the insights page i see that I have 2 managed users, and 1 seat remaining. However when I click View Managed Users, I see this. Only 2 users listed, but it says 33 of 3 used? How do I see who is included in this list? I tried downloading the report, but it only shows two users. I just don't know where these extra 31 users are coming from? People on my domain? Where can I remove them? Most people in our org don't use Box, and we're only using it for a project.

When a folder is created with collaborators added during the creation process, there does not seem to be a way to copy that folder and also copy the collaborators. Copying the folder is trivial in Relay, but there are no collaborator options provided to add the collaborators from the triggering folder creation to the copied folder. i.e. what I want to do is: Trigger Action: A new folder (FolderX) is created in Folder A, with collaborators invited during the folder creation process. Outcome 1: FolderX is copied to FolderB. (easy) Outcome 2: FolderA>FolderX Collaborators are added to FolderB>FolderX (impossible?) Anyone solved this?

I'm not sure if this creates a support ticket or just a post in a generic forum, so I won't add any specific details.  I have a folder that definitely exists and has existed for several months. It is possible to navigate to the folder using the Web UI. You can also use the command line tool to do: box folder:get <ID>" and see all the folder metadata.    However if I search for the folder name using the box cli tool using say box search --ancestor-folder-id=<ROOTID> --type=folder """<FOLDERNAME>""" I get back zero results. I am definitely using the correct ancestor id and using triple quotes on the Windows command line to get quotes around the search term for an exact match. If I get rid of the quotes for a "fuzzy" search I get back some results but the results set does not contain the folder I am looking for. I am also seeing the same results using the Box search web service.  How do I resolve this issue?   

When going into a document, (example Document.pdf) that has already been uploaded, I select "request signature" and as soon it populates the Box Sign settings, it has duplicated to Document (1).pdf, and it just keeps duplicating each time I try to have them sign the original document. Why is this happening and how do I stop it?

It's all gone. All files are gone. I checked and my subscription stopped drawing. No reason why since it is an insured account. Is there any way to get my files back?

Box doesn't seem to really offer real support at all, reminds me of doctors who don't want to do the work or research to cure, they only treat the symptoms or gaslight you. I'm thinking of asking my department to go to Dropbox. Windows 11 likes to give you the blue screen error and wipe your hard drive so backup is important.

Can you please run the script again on my account?  Can the dev team make a button that runs this script per user instead to ask everytime here? 

Two team members have had this issue lately - the files in box are not all populating/syncing to Box Drive. The issue can be resolved when it is *discovered/known* by refreshing the folders. However, is there a global solution for this so we can make sure that Box Drive is always up to date? These are shared files and all parties need to be sure their Drive folders are accurate. 

Hi.  Is there a solution for the copy and paste not working in box?

My storage is showing 2.7gb of 50gb, is this 2.7 GB recoverable if so please recover otherwise correct to 0gb of 50gb Thankyou Ken Wilson

I have an Enteprise account and would like to send email notifications to all users when a new file is uploaded.  

All excel files in boxdrive folder have stopped opening, we have tried to uninstall and reinstall boxdrive, logout, restart the computer to no help, all three pcs using the same boxdrive folder fails to open. We used the same folder for more than three years now with no issue until Saturday. It fails to download responding by file format not recognized, file moved or deleted but they are all there visible online.

Box really needs to create a permanent fix for this. I add and delete a lot every year and storage limit never decreases, even when I wipe out all files.. The current only fix, to create a support ticket to have a script run on my account is a "Band-Aid" fix for years now and really should work as it should. Can anyone fix this?

Kindly run the script to recount files and storage usage.

a colleague created a folder in their account for me to share my folders to and when I clicked move my folder to their folder, it loaded successfully but now both mine and their new folder is empty although their folder info says 1GB in size with 699 files in it... But it shows empty to me and them when opening.. Please help and hopes I didn't loose it all:(

Today, I lost all of the files and folders on my Box account. Can I have help in restoring them to my account?

Who can help me to run the script for problem with space. I have no files in my account, and box says I use almost 6gb This keeps happening to me. I am constantly uploading and deleting files to and from my editors. If this is going to be an ongoing issue I'm not going to be able to utilize your upgraded features in the future. Box support can run a script for specific end-users’ accounts as an attempt to fix the data inaccuracy issues around user storage size, folder size, and item counts.

 Please run script to free up the space.

Hi Box Support,  Thank you for helping me with this issue several times in the past. Unfortunately, the storage is displaying as full again (despite deleting all but 200MB of files). Please run the script to reset the storage to the correct amount.  Thank you again for the help!

After trying to copy and paste my files to a local folder using box drive, it all went missing. My personal repository is completely empty, although usage limits show there's 4.2gb in use. Trash folder is empty as well.  

Help please. 

I need to add new program employees to the list of those who can view and edit content to the Boise NF 6800InformationMgmt Box folder. When I open the folder in Box, I cannot see who the owner is or see any links for sharing the folder with others on my staff. Any assistance would be appreciated.

I'm trying to do a Box Relay WorkFlow with a File Request trigger. However, whenever I want to select a folder, there is not a folder I can select. I wanted to select Demo BR folder for this workflow.  My account type is Enterprise Plus Governance What are the conditions needed to be met for a folder to be selected? 

I can not verify my email address.