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Question

Error uploading file

  • May 27, 2025
  • 1 reply
  • 9 views

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Good afternoon. When I upload a file of more than 1mb it gives error and it does not synchronise in the cloud, the file with a red dot and does not update on other computers. Thank you.

1 reply

Forum|alt.badge.img
  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi there,

Welcome to Box Community and glad to assist! 

Looks like we would be needing the following information as we continue to investigate. 

  • Where do you upload your file, is it through box.com or your local Box folder?
  • Also, please attach a screenshot of your upload error. 
  • Can we confirm your current Box version and Operating System? 

We'd love to further assist!