Support Forum

I have tried multiple ways by reading the support platform to try to transfer the admin to myself because the previous person left the company.  We have access to the account but it will not allow transferring without verifying the domain and we don't have the ability to do that either.  Is there something else we can do?

1) Not using free version 2) Enterprise settings have default for Shared Link Access set to "People with the Link" 3) After following steps to apply password to Shared Link, not presented with option at bottom of pop up screen for "People with the Link" and therefore am not able to apply password to shared link. 

Hi Folks, Is there a reporting option to see what terms folks are frequently searching for? There are plenty of reporting options, but I wasn't able to find any reference to search. Thanks for the help, William (Bill) EstepPronouns I Use: He/Him/His

Hello - I need to add 2 users to our box enterprise account but I get this message when I add them. Please help resolve this issue.  "email already used in a box account but not associated with an enterprise"

How can I get a new QR code to set up the authenticator app for Box? I set up my Box account some years ago, and barely used it. I also have a new phone since. I cannot provide the 6-digit code when it is requested during login and I do not know how to re-create it in the authenticator app.

I am receiving the below error when trying to setup Box with SF.   

Hello, We tried to invite our CEO who already have a free box account for himselft in our Box Account Premium, but we have an error message.  What can we do ?

Our box account admin is owned by our CFO who no longer works at the company. Complicating matters is the fact that we no longer have access to his work email because it was associated with a domain name that we no longer have control over. We'd like to change admin to a new email address within our company. Would appreciate assistance on this matter because we fear losing access to the account.

Failed to configure SSO with Azure as IdP.The box account that received this error is an Enterprise account. My concern is that I have previously tested SSO on a box Business account with the same Azure account as IdP. This time it worked fine.Please delete this Business account completely if necessary.Please let us know if there are other causes. The error screen is attached.

How do i create a link between folders instead of copy the folder to new location?

is it possible to create a shared link to external users and have that link not expire?

Years ago I signed up for Box when they were offering a "Free 50GB for life with .edu address" promotion. Because I graduated), I was thinking of changing my email to my current email. If I do so, will I lose my storage?

メール確認用のメールを再送信お願いします

If I am in an area where there is no cell service how can I send photos to box and when I get into service range they will automatically upload? Is this possible? Also, is there any permission which allows a user to delete files in a folder but not delete the folder itself? I want to also allow them to edit a subfolder name. 

I logged in to My Box yesterday and all my files and pictures are gone. I have been recording my daily weight, workout statistics and food log in an excel spreadsheet that I am sharing with my trainer (Karla Adams), and it is all gone! A whole month worth of data just disappeared! Can I get it back? Thank you, Barbara Witt <personal information-redacted>

Hi. I am currently using the free version of box.com for storaging my digital work. I have 2 editors in of my folders there. If i upgrade my plan to have more storage, are editors or viewers counted as extra users, as they only copy download links?

Is it possible to bookmark a specific cell in one Excel file, then hyperlink a cell in a separate Excel file to that bookmark?

when trying to open files i am getting the message (cannot access uninitialized variable) not sure what to do. 

hello, there ! I'm writing to say that one of my colleagues can not receive re-set password emails due to malfunction of mail system. Her email address is <personal information-redacted> Could you please investigate for this matter ? Warm regards, Naruko

I'm missing files and subfolders for Ascend Indiana. I have not reached my limit on space. I have never had this happen before. Can you help? I just noticed today that the files are missing. Alyssa Chase

I am currently developing an application using the Box Sign API and encountering a persistent 404 Not Found error when attempting to create a sign request. Here are the details of the issue: API Endpoint: URL: https://api.box.com/2.0/sign_requests HTTP Method: POST Access Token: Full-authorization   Payload Sent: {    "signers": [        {            "role": "signer",            "email": "<personal email-redacted>"        }    ],    "source_files": [        {            "type": "file",            "id": "1611107706949"        }    ],    "parent_folder": {        "type": "folder",        "id": "278098710623"    },    "is_document_preparation_needed": true} Response Received:   {    "type": "error",    "code": "not_found",    "status": 404,    "message": "Not found",    "help_url": "https://developer.box.com/guides/api-calls/permissions-and-errors/common-errors/",    "request_id": "0e33bee75ee29cf32c3c2aefc0b0b7adb",    "context_info": {        "errors": [            {   

We have another firm who we contract with.    They tell us they can't use Box Sign to sign documents.     Is that a setting we can change to allow external users send box sign documents?

my storage limit is stuck, incorrect. website says im at max storage wher desktop app says i only have 1.6 gig used.  

'm having trouble with BOX. The open button on BOX is grayed out and I can't open the file. Please tell me what to do.

Today I was suddenly unable to log into Box on my iPhone. The problem showed up first in that Box failed to refresh content when prompted. No error message, just showing the same files as before even though the online directory has changed. No problem, I figured, I'll just log out and log back in. I log out, but when I try to log back in I cannot. I get the username prompt, then the password prompt, then the 2FA prompt, and then I am sent back to the login screen with no error message.  I have reinstalled Box and restarted the iPhone with no results. Please help! This is mission-critical for me. Thanks.