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Question

files not opening

  • May 27, 2025
  • 2 replies
  • 9 views

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when trying to open files i am getting the message (cannot access uninitialized variable) not sure what to do. 

2 replies

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi Nicolette, 

Welcome to Box Community and glad to assist! 

Is this a recurring issue while opening your files? If so, please follow the troubleshooting steps below. 

  • Updating your browser to the latest version
  • Clearing your browser's cache
  • Using Box with an alternate browser, computer, or network.
  • Restart your machine. 

Hope it helps! 


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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi i did that and it is still the same. I am using Safari on my mac