Support Forum

My staff see this error in Salesforce when trying to access files in Box via Salesforce. box.vf.force.com refused to connect Any help would be appreciated

Por favor, mejore el plan y al comprarlo  me borro todos los archivos contruidos durante 16 años que debo hacer

Hi Box Support, I'm no longer receiving email notifications all of a sudden, and i'm not sure why. I had been receiving them last week, but they're no longer coming through. I've checked my junk/spam and they're not in there. So reaching out to see if anyone can help. Thanks,

Hello - I have a very large upload that I need to stop. I also can't delete the files that have already uploaded.

I can't add a new user - I get the message "user belongs to another enterprise," but I need them to be part of this organization as well. How can they be in both?

Hello  User: Andrew Petroff Email: <personal information-redacted> Has a new account but has been unable received the welcome email and cannot reset the password.Based upon prior times this occurred we setup the BOX account before the users mailbox was built, placing the email address on a block list.Could you please clear this email and resend the welcome?

Greetings! I recently found that the number of files and total data size shown on box.com and calculated in windows explorer don't match. The discrepancy is quite substantial. 5.8GB shown on box.com used storage VS 9.1GB as calculated in windows explorer. I have concern about the actual data backup and stored on box.com Is there anyway for me to check the actual situation? Thanks in advance.

Storage says it is full yet i have no files inside it

Hello, I am trying to transfer ownership to an external person but keep receiving the "There was a problem while trying to transfer item ownership to XXXX" message

Hi, I am generating a token following the tutorial for JWTs (grant_type: "urn:ietf:params:oauth:grant-type:jwt-bearer"). The API does return an access token, and it does work, but it doesn't seem to have the structure of a JWT (3 sections separated by dots...). I am requesting it using a RSA key pair to sign the request. I wonder if the tokens are encoded in a particular way, encrypted, or it is just an access token and not really a JWT. Thanks!

I can not add files to my folders because the system is telling me that the "Account storage limit reached". I just upgraded and the system says that I am using 1.8MB of 100GB. Help would be appreciated.

cannot log into box files

Can a second verification email be sent?

I was told that I could submit a report ticket, but I don't know how to do that. I have missed critical communications at work. I need help ASAP. Someone said my email could be on the suppression list. Please help.

Just signed up for a business account and I need technical support to create a large volume of folders. But I cannot seem to find any chat or other support. Please help. 

Whenever I try to sign in to Box on Firefox (my preferred browser) I get the password reset form, shown below.  I've used it to change my password a couple of times, and each time it just pops back up.  I get a "password changed" email.  I finally tried chrome and was able to log in, using the last password I set. After the first password reset I got an email from box, subject "1 application removed" that is shown below.  It said that Firefox had been removed. I've restarted Firefox and Windows.  I finally tried Chrome.  What can I do to restore access through Firefox.  Note that my Windows 11 computer died and I am using this old Dell with Windows 8.1.  This maybe part of the problem, but Box worked fine for a few days.

I need assistance to provision user account. It is possible that account was created as external user and now not able to provision in Azure for SSO and receiving the following  error:  Failed to create User in Box; Error: Box returned an error response with the HTTP status code 409. This response indicates that a user or a group already exists with the same name. This can be avoided by identifying and removing the conflicting user from Box via the Box administrative user interface, or removing the current user from the scope of provisioning either by removing their assignment to the Box application in Azure Active Directory or adding a scoping filter to exclude the user. We already tried removing and re-adding but still getting error.  

Hi When adding a new user I get the following message - "Email already used in a Box Account but not associated with an enterprise" The user has deleted their account but I am still getting the same message. The user is malcolm.dennis@milforddel.co.uk Thank you

When users open a Microsoft document from box, they are getting the below message. This is a new behavior. Selecting Yes opens the file so we don't have an outage but it isn't an ideal user experience.

Dear Box, First of all, thank you for quickly releasing a native visionOS app on day one with the Vision Pro back in February 2024! At least I can access my files this way. Unfortunately, the app is missing a bunch of essential features: Create a new folder? NO Rename files/folders? NO Add to/manage Collections or Favorites? NO Move/Copy to new folder? NO Box appearing in Sidebar of native visionOS Files app? NO Commenting? NO Please make a concerted effort to bring the visionOS app up to feature parity with the iPadOS app. Otherwise it’s a halfhearted attempt at an app. Looking forward to great updates soon, Melissa

I have deleted some of my files BOX, but still reported not freeing enough space. Thanks

Hello. I can't log in because I changed the phone number I registered for 2FA.And I only have one account.Can you help me, please? Thank you.

I'm migrating my files from Dropbox to Box via shuttle and after about 6 days, it stuck at 97%, I waited another 6 days, now with a total of 12 days it's still at 97%, what should I do?

I keep receiving a "Oops. Something went wrong. Try again later" dialog box when I try to update the Billing Contact.  Please advise.

User signed up with company email and now I can't add them to the organization