Support Forum

still added the TX on the DNS. in the console it's green now. But i can't find where to change the admin Email

Hello,   I need to raise a ticket regarding access issue with the shared link. Please guide me to get in touch with the support team.

Is there a way to add a new subfolder to all existing folders? We have a "template" which is a specific set of (sub)Folders that get added to new Salesforce Accounts (which are folders in Box) and we have added a new subfolder which is working on newly created Accounts/Folders but we need to get that new subfolder on the existing Accounts/Folders without going 1 by 1. 

Hi, I have a user that logged into box to obtain files for a 3rd party that sent him files via box. Our company just purchased box to use as our cloud sharing software. How can we add his file from the 3rd party vendor into our new corporate account. His corporate email is attached to both. Thanks

Hello, I am a co-admin and would like to elevate a member role to a co-admin. I do not seem to have the option/rights to do it. Do I need to be an Admin to be able to accomplish this task? Thanks, Gus

Hello, I am attempting to recover an old Box account that has a very old email (no longer in use or accessible) associated with it. Could anyone please give me some guidance as to if this would be possible, and if so, how to do it? Thanks in advance!!

I have asked the following query but have not been able to resolve the issue. Colleague changed mobile number and can not access 2FA to login – Box Support MY REQUEST  : Could you tell me the email adress or contact form to" Box Product Support"? I cant find that so I couldnt contact to support.

I'm sporadically unable to download and open files on Box. I get a pop up message about submitting logs and then this:  Your logs have been sent successfully. If you do not have an open support case with Box, please create one here so someone can follow up with you. A support case is required to investigate this issue." When I click on the link I go to the main support page, but I don't see where I'm supposed to open a support case. I found one link to create a ticket at the bottom of one random page and that takes me to "page not found."    

Hi - We have a JWT service account that was used more than 1 1/2 year and that stopped working. Auth token generates but can't connect to shared folder with our client. Getting follow error message. {"type":"error","status":404,"code":"not_found","context_info":{"errors":[{"reason":"invalid_parameter","name":"parent","message":"Invalid value 'd_XXXXXXXX'. 'parent' with value 'd_XXXXXXXX' not found"}]},"help_url":"http:\/\/developers.box.com\/docs\/#errors","message":"Not Found","request_id":"----"} Out client have shared the folder again with service account (AutomationUser_XXXXX_XXXXX@boxdevedition.com). But it seems service account needs to accept the shared folder invite. Not sure how to accept the invite. Would you be able to assist please?

Hello,   How can I get a .exe file for install instead of the .msi . Our box install will not work on our machine unless it is .exe file.        

Surfaceへの対応いつですか?

How do I use my 3 box back up codes to sign in? I tried commas, no spaces and one long version and none go through. Suggestions? 

We are missing a folder names AA Appraisals which we had previous access to.  

Dear support, Good morning.  Could you please run the script on my account that updates the measurement of the storage being used? Thank you! Emmanuel

コラボレーターのメールアドレスの認証はどのくらいの頻度で行いますか?

Used storage incorrect for my account, please help, thanks.

je ne peux pas telecharger mes documents sur lesquels je dois travailler

We're on an unlimited business account but it is capping our storage at 1000 gb.  

The employee left the company and we need the file back. Please advise. 

A client of mine received an e-mail that contained a phishing redirect that is being hosted with box.com.

I inquired about the issue where two-factor authentication was automatically set up for our client’s Box configuration this month. Subsequently, Box Support sent an email to the client, but it appears that two-factor authentication is still enabled, and the issue remains unresolved. Is it possible for administrators to disable two-factor authentication? (I understand that if the client intentionally enabled two-factor authentication, this may not fall within the scope of the request, but in this case, it was configured without the client’s knowledge.)Thank you in advance.”

Recently, the previous default to allow anyone with a link to access a file changed.  It now requires the sender to manually enable the link and then select who can access (People with the link) and then (Can View and Download) before sharing the link for people outside my organization to access the file without a login. It is highly cumbersome to do this for every sent link.   Under Account Settings, the default access for new links, is now greyed out and cannot be selected.   How can I restore the original default setting?

A client shared their box with me-I signed up, got in and now I can't get back in-it defaults to my Box Account. Help Please

Hello! I receive the error message that 23 files are not syncing. I always avoid using special characters in the file names, so this should not be the issue. I have submitted the error logs through the Box Sync application. Are you able to find the logs? Can you find out what the problem is? Thankful for any help. P.s. I posted this on community.box.com but was asked to post it here instead. Best wishes, Sebastian