We're on an unlimited business account but it is capping our storage at 1000 gb.
Hi David,
Welcome to the Box Community!
This would be something Product Support team would like to investigate and may require specific account information. I see you already have an open ticket for this issue and our representative is now investigating, please continue working with them and check your email for updates.
Thanks for your patience and please comeback and let us know how it goes!
Best,
Ann
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