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Question

Our customer cannot log in because they haven’t received the two-factor authentication code for Box. (second time)

  • May 27, 2025
  • 1 reply
  • 95 views
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I inquired about the issue where two-factor authentication was automatically set up for our client’s Box configuration this month.
Subsequently, Box Support sent an email to the client, but it appears that two-factor authentication is still enabled, and the issue remains unresolved.
 Is it possible for administrators to disable two-factor authentication?
(I understand that if the client intentionally enabled two-factor authentication, this may not fall within the scope of the request, but in this case, it was configured without the client’s knowledge.)
Thank you in advance.”

    1 reply

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    Dear Rona 

      Hello!
    I would like to request your assistance in resolving the two-factor authentication settings for the following customer’s Box account.
    The customer is experiencing significant difficulties.
    I have provided detailed information below.
    Urgent attention is requested. 
       

     1.The last date you successfully logged into your account.  : 2024/6/30
     2.Account creation date.:2022/07/31

    3.Primary email address associated with the account.  :t.jyunisho@n-ac-tech.co.jp

    4.Specific names of one or more files or folders associated with the account (ownership or collaboration):
       https://toray-g.ent.box.com/folder/168405170189?s=jhn0tsfrluf6302yk9tx4o6c3ocmw3wp

    Thank you in advance.

    P.S. :  We inquired about the same matter for inquiry numbers #3136685 and i#3135224 n Box Support. 

              Since you have not been able to resolve the inquiry, please take care of it.


    Best Regards
    Amane Katsuragi

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