I inquired about the issue where two-factor authentication was automatically set up for our client’s Box configuration this month.
Subsequently, Box Support sent an email to the client, but it appears that two-factor authentication is still enabled, and the issue remains unresolved.
Is it possible for administrators to disable two-factor authentication?
(I understand that if the client intentionally enabled two-factor authentication, this may not fall within the scope of the request, but in this case, it was configured without the client’s knowledge.)
Thank you in advance.”
Question
Our customer cannot log in because they haven’t received the two-factor authentication code for Box. (second time)
Dear Rona
Hello!
I would like to request your assistance in resolving the two-factor authentication settings for the following customer’s Box account.
The customer is experiencing significant difficulties.
I have provided detailed information below.
Urgent attention is requested.
1.The last date you successfully logged into your account. : 2024/6/30
2.Account creation date.:2022/07/31
3.Primary email address associated with the account. :t.jyunisho@n-ac-tech.co.jp
4.Specific names of one or more files or folders associated with the account (ownership or collaboration):
https://toray-g.ent.box.com/folder/168405170189?s=jhn0tsfrluf6302yk9tx4o6c3ocmw3wp
P.S. : We inquired about the same matter for inquiry numbers #3136685 and i#3135224 n Box Support.
Since you have not been able to resolve the inquiry, please take care of it.
Best Regards
Amane Katsuragi
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