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Question

Account Recovery (cannot access email)

  • May 27, 2025
  • 1 reply
  • 20 views

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Hello,

I am attempting to recover an old Box account that has a very old email (no longer in use or accessible) associated with it. Could anyone please give me some guidance as to if this would be possible, and if so, how to do it?

Thanks in advance!!

1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi,

Welcome to the Box Community!

This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation shortly. Kindly check your email for details and updates.

Thanks for posting!

Best,
Ann