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Question

changing email address

  • May 27, 2025
  • 1 reply
  • 8 views

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I am trying to change the email address on my account.  When I go to link another email address to the account, it says one already exists, but then I cannot login with that email address.  

1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi Briel,

Welcome to Box Community!

I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email.

Thanks for posting! 

Best,
Ann