Hi, I received a collaboration invite, responded and created a box account. I am unable to see the shared files I was invited to collaborate on. I have cleared my cache and cookies. I received a reminder from Box to respond to the invite this morning even though I have already tried multiple times. Tried again after the reminder, still not able to see the shared file. Can you please help?
Hi Jen,
Welcome to Box Community and glad to assist!
Look for your pending invitation,
- In the left menu of your Box account window, click All Files.
- In the pending invitations panel under ACTION REQUIRED, hover on the name of a file or folder.
- To see details about the invitation, click the ellipses, "...", and select View Details.
- To decline the invitation, click the ellipses, "...", and select Decline All.
- To accept the invitation and gain access to the project's content, click Accept.
Note: Pending invitations panel lists invitations in groups based on category. Categories include:
- invitations from enterprises to create a strong password, and a button to update your password,
- invitations from enterprises to enroll in Two-factor Authentication (2FA), and a button to set up 2FA,
- invitations from enterprises to accept terms of service, and a button to view them,
- invitations from coworkers to collaborate on content, and a button to accept them.
For each invitation you've not accepted, the pending invitations panel displays the name of the file or project folder to which you're invited, how many pending invitations you have in the project folder, and a button for accepting the invitation.
Hope it helps!
Hi Jen, did you ever find a solution to this issue? I am having the exact same problem, and can see loads of people have in the past as well. Frustrating! Just wondering if you ever had any luck?
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.