Support Forum

Looking for a Flow Definition that is Autolaunched via button/or record triggered subflow that will grab all the Salesforce Files related to an object record and upload them to the Box folder which is related to the Object Record via FRUP.

Dear team   Could you help me check my email on your system, may be have conflict? my email :<personal information-redacted> Thanks your strong support./

I need to change the admin email to another email on my account.  I am the owner and I am all seats on the account, however the admin email is on a domain that I have no control on, and I don't have access to that email anymore. Linking email don't work as all emails I have are already registered to a box account. Changing admin to another user doesn't work, as the other users are on a different domain. I still can access all my files on the admin account, I have 2FA active and I have all my ID to prove who I am, including the credit card paying for the account, account which I always been the only owner. I have notifications sent to another of my email that I have control on. I deleted the managed domain in case that was the issue. I still need to change the admin email address, as that email is now compromised and I am afraid a password change by someone now accessing the emails could let that person access all my precious files. I did all this back already a few months ago, but the

We have a need to allow external collaborators to our environment - this is currently "off" as no external collaboration is allowed currently. Can we limit external collaborators to only certain root folders/directories or is this all or nothing? Ideally, we have our internal directory of folders and will now have a separate directory where we will be setting up external collaborators/clients. The goal would be to ensure that we can't accidentally add an external collaborator anywhere in our internal directory.

I have a guest user on a PC who is working on a powerpoint file that he has opened with desktop powerpoint. When he saves the file is not updating on the Box version and he's not getting an error message. Is there a permission I need to give him or a setting he needs to change on his end? Thanks.

I upload documents through the "Files" app on my iPhone into Box and usually have no problems. I have scanned a few documents today and they are showing up on my Box app on my phone, on Box through the website, but not on my desktop app. I have deleted the app on my phone and downloaded it again. I have restarted my computer. Is there anything else I can do to make the documents show up on my desktop?

this is the first time I created an in App word document. I tried to paste content from another document outside of Box. No luck there. So the document remained empty. It is now in my folder and I cant delete it as when I tick the box or go to the ..... ellipsis option there is no trash option so I cant delete it - very annoying having an empty file sitting in my folder. How do I get rid of it?

■ Executed APIBox Files Upload API ■ Method of ExecutionUsing the box-node-sdk, the method is executed in the format "client.files.uploadFile(folderID, 'My File.pdf', stream)" as per the official documentation. ■ Steps of Execution Retrieve the Box SDK:const sdk = BoxSDK.getPreconfiguredInstance(boxConfig) Configure the proxy settings: javascript コードをコピーする sdk.configure({ proxy: { url: XXXXXX, username: ******, password: ****** } }) Retrieve the Box client:const client = sdk.getAppAuthClient('enterprise') Execute the file upload:client.files.uploadFile(folderID, 'My File.pdf', stream)Note: The file size at the time of timeout was 4.3KB. ■ Expected OutcomeReceive a response in accordance with the IF specifications from the Box API. ■ Actual OutcomeA timeout occurred during the uploadFile operation. {    "code": "ESOCKETTIMEDOUT",    "connect": false,    "request": {        "uri": {            "protocol": "https:",            "slashes": true,            "auth

hi my limit has been reach but its almost empty can you run the script on my account? Thanks

I have 100GB of Box space for which I am paying, and I have only used about 11GB, but I am receiving a message stating that I am out of of disk space. What is the problem?

Hi I upgraded my account now all my files are going missing and disappearing before my own eyes, I'm really concerned. 

Enterprise Plus member. It is stuck on the screen, when I visit "Account & Billing" even on "Content". As it stands right now, I am unable to assign team members, fix version history, etc. The save button is locked behind the "Onboarding Checklist" dialog box.  I will not be using the account until this gets fixed. I have removed all data that was just uploaded, hoping this would solve the issue. Will not use this box until issue is fixed. Just wasted bandwith last month and now. Update: Try reducing your "Zoom" in the browser from 100% to say about 70-80%. Work for me. Never knew that was even on.

I need a support ticket for a box drive error - no amount of restarts helps at all. 

Apparently this is the best way to contact Box.com support. Please run the script to refresh the storage on my account (so it accurately reflects what's in there). I deleted a lot of items and emptied the trash and it has not changed at all. I'm trying to get my usage under 10GB and it's very difficult when the data usage won't accurately reflect what's in my account.

Hello. I use Box Sign inside my Salesforce. I saw the “Set Auto Reminders On” checkbox when setting up a Box Sign for an object.I'm interested in this setting but don't understand how it works. After sending a test document for signature from Salesforce, I realized that it was not working. Can you please provide more information about this setting? For example: Is it possible to configure the frequency of sending reminders? Is it possible to set up an email template for reminders?  

Hello, I have no files in my account, but it says that 33 MB is currently in use. Please let me know how to fix this. Thanks!

Hi; I have cleared all files from my Box account but i still have 31Go used both website and android app shows no files but space is still used. trash already emptied days ago, I do not use collaboration   thanks

Hi all,  I was trying to link an additional email to my account however whenever I try to do so I get an error. I had to remove the email because I never got the confirmation email so I'm trying to add it again but I'm unable to.  For whatever reason I'm also unable to open a ticket to have this email added. Any tips I can follow to try and get this working?  Thank you. 

Hi, I have a Mac and Box on safari. I used to be able to preview files in Box I cannot see Microsoft or pdf files, but can still preview images. When I open the file, it says, "Cannot access uninitialized variable." I can download them on my computer.  Fran Zell  

Hi there, #3134352 Id has been not solved, Dan has told me that he will check with the API team with the issue I am facing. I still did not get any solution on my issue. Can you please open back the #3134352 so that i can get some help on my issue. Thank you.

Today one important Excel file disappeared without a trace from a Box folder. It's not in the bin - besides, I am quite sure I didn't delete it. I thought that my data is safe in Box but it seems that you shouldn't have anything important here without making sure that you always have a backup on the good old HDD. :-( Any helpful ideas out there? Regards, Angelika

i have a Business plan but this is my second-time box limits me from uploading files, my business needs to upload 1TB per month, I have 3 accounts that upload files. I hope you can help me with this problem

I recently posted this question: In a previous post about users not receiving confirmation emails from Box, I was prompted to "Email on suppression list: If Box notifications ever bounce, emails are automatically added to our suppression list. Open a case with the support team to check the affected email address(es)." This hyperlink does not allow me to open a case. How do I open a case to check the affected email addresses?  I got this response:  You can open a case with the support team here: https://support.box.com/hc/en-us/requests/new?&referrerPageUrl=https://support.box.com/hc/en-us That link just takes me back to the post page. I am unable to open a case. Could a support member open a case for me? I have 4 emails that are unable to receive emails from the Box and cannot sign in. 

We have over 3000 files in the Transfers queue from my local PC that try to upload to my BOX folder and after saying they are uploading (in the status tray Icon) , it then tells me "Unsuccessful transfers (3420)". How can I remove them from the queue to be uploaded? its stopping any other files being uploaded, which is not ideal. Even closing BOX and restarting the PC.

I want to turn off this item, as I need to save changes I made on the respected pages. Unlimited version change to 1 version of file Files per page 20 (I want 100 instead) As it stands right now even box shuttle is useless and really need to use it.