Preview not working

Question

Hi,
I have a Mac and Box on safari. I used to be able to preview files in Box I cannot see Microsoft or pdf files, but can still preview images. When I open the file, it says, "Cannot access uninitialized variable." I can download them on my computer. 
Fran Zell

community-manager · Answer

Hi Fran,Welcome to Box Community and glad to assist!To correctly preview your Box files, please check the following,Updating your browser to the latest versionClearing your browser's cacheMake sure you're using the most recent major releases of the following web browsers and desktop/mobile operating systems (OS).Using Box with an alternate browser, computer, or network.Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (Note: you may need clearance or assistance from your organization’s IT department/helpdesk to do this)Temporarilydisabling any plugins/extensionsin your browserRemoving unwanted extensions, plug-ins, ads, pop-ups & malware:Chrome,Edge,Firefox,SafariRestart your machineHope it helps!

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