Skip to main content
Question

Error linking emails and cannot open support request

  • May 27, 2025
  • 1 reply
  • 8 views

Forum|alt.badge.img

Hi all, 

I was trying to link an additional email to my account however whenever I try to do so I get an error. I had to remove the email because I never got the confirmation email so I'm trying to add it again but I'm unable to. 

For whatever reason I'm also unable to open a ticket to have this email added. Any tips I can follow to try and get this working? 

Thank you. 

1 reply

Forum|alt.badge.img
  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi Rui, 

Welcome to Box Community and glad to assist!

You mentioned there was an error when you added a secondary email to your account.

Can you attach a screenshot to get a closer look? 

We'd love to further assist!