Support Forum

Hello, I have an admin account in Box with unlimited storage set on the account.  When I try to upload files to a folder in Box through my Box Drive I get the error message "There is not enough space on Box.  You will need an additional 188 GB to copy these files" The Box Drive is logged in with my admin account. Does this mean that we have reached our storage max for our Box account?

I have 72GB available / unused (528GB used of 600GB however I cant upload due to now storage? Acc: 6645946

Link will not let me access

I would like to edit a file uploaded to Box using Google Spreadsheets, but I can't.I cannot proceed from the Google login screen.I would appreciate it if you could tell me what is causing this. 😭 This was translated by DeepL.　https://www.deepl.com/ja/translator

Every time I delete a large number of files, free space does not show an increase. It's like the files are deleted but space not freed.

Greetings ... re: account <personal information redacted>, we encountered a situation where a prior collaborator (Don Pottenger, now deceased) still had a hidden/legacy collaboration link to a shared folder AZ MG Club.  His widow was cleaning up his laptop and deleted the shared box files and the deletion triggered notification to myself (admin) and deleted the files.  We were able to restore, but I cannot find any collaboration link to this prior user. Thoughts to remedy include Ending Collaboration on the folder and then re-establishing with the current collaborators.  Ideally Support can check behind the scenes and sever any legacy links.  

I need to update my email address to <personal information-redacted>. Our company has upgraded its domain address Thanks 

How can I see the uploading speed and status in google chrome and box app in my mac?

Hi teamI understand that Box has data centres in Australia. However, I cannot find a clear answer on where the data is stored - this concerns data uploaded in New Zealand and shared to Australia.Is the data stored in/sent to servers in the United States? Please clarify as soon as possible. Thank you.

We have a user that is not getting the Verification email after creating account. This is an urgent matter we need assistance with. 

Good Afternoon, I would like to know why my box has full space if all my documents has 364MB. My box is free trail, and its 10GB.

When a user converts a Lead in Salesforce to Account & Contact, can the folders for that Lead record be moved over to the new Account record automatically?

My folder that is named All Files has no files. But my folder says 「190.1 MB/10.0 GB used」. Please clear my folder capacity. Then make my folder「0 MB/10.0 GB used」.

Started getting alert yesterday that account is over capacity and cannot upload any files.  Have deleted gigabytes of files but still says I'm over the limit, but the actual total tally of files is far below the limit.

Hi Team!  We have a co-worker who is trying to reset her BOX password but is not able to receive the reset password email. She has checked her spam/junk folders - it is not there. We did the basic troubleshooting advised on your help posts but to no avail. Can someone please help us? Many Thanks,  Ana

We have a user that is not getting the confirmation email after creating her account in or company. This is an urgent matter we need assistance with. 

I haven't accessed my box.com account for a while.  I have my email and password, but my account is requiring two factor authenticiation but is not connected to any authentication apps I currently have (and I have a new computer and new phone since I last used my account).  I cannot change the settings to address this because I cannot get into my account.  Is there a way support can grant me access to my account so I can update the 2FA?  Otherwise I'm completely locked out.

Hi, I have been contacting Customer Support recently and they are replying in the same way, in error. I am pointing out I am enquiring about another issue (account activity from unknown persons) but the replies come back with nothing to do with the query. Leading me to believe that Custmer Support is run by BOT/AI. Have been requesting direct telephone contact that would sort the issue out quickly, but maybe BOT can not call. Any assistance is welcome. Ian

I sent invite to collaborate on a file folder. Tried using an invite as well as a shared link. End user receiving a ""invalid login credentials" message and unable to login. User has an existing account and said this has been an issue in the past.How can I invite an existing account holder to collaborate on my files?

We have a user who is unable to login to Box for quite some time, they have tried password reset as well, and claim they have contacted support but it still doesn't seem to be working.

Showing I've used 9.4GB of my 10GB space.  It is not correct. For about 10 days I request for the script in order to correct the available space but nothing happens today is the same problem. Any suggestions?, the space is today less than yesterday. I need delete all files or any other method to recover the space. It's a boring situation Thanks My Account ID is   32625532253

Hi, my old email is deleted, so i can't rest password for the account which is linked with the email. Please help

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Hi, When I'm trying to add a user to a box folder. I get an error message: Sorry, you can not invite deactivated users to collaborate. However, his email account is active. Please resolve this issue asap.

My Computer has 250GB Box has 463GB how is that possible?