Support Forum

My account storage seems to be read incorrectly. Please fix it.

I am experiencing incorrect used storage calculation issue for my Box account (Account Type: Enterprise). I would greatly appreciate it if you could help resolve it. 

リンクの有効期間切れでした。再送お願いします。

パーソナルプロからビジネスプラスにプランをアップグレードしたら、フォルダまでは閲覧できるが、ファイルが閲覧できない。 本当に24時間で回復するのでしょうか?

Hello Box Support, When the connected App-created user is in the Password Reset stage, we receive the below response while generating the token using the Box credentials. RESPONSE:400 - {"error":"password_reset_required","error_description":"User needs to reset password"} When the user reset the password then we no longer receive this error. Is there any way to bypass this error even when a user is in the Password Reset stage? Also, we would like to know the below information:1. what happens if that user is deactivated from that Box account? What will happen in that case? 2. I need the Box API details to find out when my Box password will expire or when it was last updated. What is the email of the affected user? >>> All the users are affected. The box app was created using the user below.We are facing this issue in the BOX Production instance.Box Production Enterprise Id - 38156532Name - Will Docimo, Email - 'personal information-redacted'   When did the issue started?  >&

Dear Support Forum, My Box account is showing an incorrect amount of storage being used. I understand from reading other posts with the same issue I need to post on the forum to get it correct. Could this be corrected please? Many thanks in advance for your help. Best wishes, Mark

I installed a new Mac and, I don't know why,  many folders and files didn't sync and I lost the majority of them. Something is in the trash and it can be restored from ti, but it looks like the version history wasn't kept. Is there any way to recover the previous version, I mean, rhe version of September, 1st? This is with a private account. Thank you!

    uri = URI('https://api.box.com/oauth2/token')    token_request = Net::HTTP::Post.new(uri)    token_request['Content-Type'] = 'application/x-www-form-urlencoded'    token_request.set_form_data(      'client_id' => BOX_CLIENT_ID,      'client_secret' => BOX_CLIENT_SECRET,      'grant_type' => 'client_credentials',      'box_subject_type' => 'user',      'box_subject_id' => BOX_CLIENT_USER_ID    )     response = Net::HTTP.start(uri.hostname, uri.port, use_ssl: uri.scheme == 'https') do |http|      http.request(token_request)    endI have the above Ruby code which has been giving an access token consistently for the past 6 months. However, yesterday it seems to be no longer providing the access token.Instead, now I get the response:{"error"=>"invalid_grant", "error_description"=>"Grant credentials are invalid"}I verified that the Box Dev App is still Enabled and Authorized. I also checked that the credentials hadn't changed. Is something else going on that I'm unaw

I just upgraded from the free version to business and can no longer access the files although I can see they are there.

Almost daily, I am losing access to company BOX folders to which I have been given access.  The company admin has not made any changes and has repeatedly given me back access, only for Box to reverse it within 24 hours. Its not all folders and its not the same folder each time. 

Hello Box Support, When the connected App-created user is in the Password Reset stage, we receive the below response while generating the token using the Box credentials. RESPONSE:400 - {"error":"password_reset_required","error_description":"User needs to reset password"} When the user reset the password then we no longer receive this error. Is there any way to bypass this error even when a user is in the Password Reset stage? Also, we would like to know what happens if that user is deactivated from that Box account. What will happen in that case? Regards,Viral Hirpara

Is it safe to delete the Box Cache, it has ramped up to 280gb and leaving me with no space on my mac? 

Our former Admin has since left the company and we need to recover our files/access. Can someone there help me with this?

Where can I download the installer for Box Drive for this version of macOS?  I have another Mac running this version of Box, but when I download the current installer file from the website, it states it cannot be installed on my drive because it requires macOS version 11.5 or later.

¿What can I do?

Hello. It's been two days since I deleted all my files, and emptied the Trash, but still my storage count is at max (10GB). Can you, please, refresh it?

I already have a basic account and I asked my company to upgrade to a Business account but they can't add me to it since my company email is already used and that is where I have all my content.  

I am the admin, and I created a shared folder for collaboration with an outside company. They uploaded a spreadsheet that I made a copy of, thinking that it would be in my personal Google Drive, but it was created in the shared folder. I am unable to delete this copy. Can someone let me know how I can delete the copy?

Please resend a confirmation e-mail.   

Hi there,   The production company I am working for is missing many many folders for 3 different seasons of a tv show, I am not able to see the trash folder, only the bin.   Can you help?   Thanks Fed

No verification email being received  - so unable to complete signup or get support or reset password Please can you reset this email? <personal information-redacted> Support is only available to people who upgrade and pay for it... but I can't login to upgrade even if I wanted to. Please explain the logic?

Hi there, I would like to remove an administrator and change to the co-admin instead?

Hello, Is there a way to automatically remove all external collaborators from a specific folder on a monthly basis? Thank you.

All my content (photos) is gone. There is no content at all to be found in my Box. What can I do? All my photo's since 1976.....

My account was at 52gb yesterday, now it shows 117GB?? Help. This is not correct.