Deleted files and folders not in Bin

A follow-up to this:

I noticed that someone posted the same question here:

https://support.box.com/hc/en-us/community/posts/10781593159059-Folder-deleted-need-help-to-restore-it-not-even-on-BIN?input_string=Deleted%20files%20and%20folders%20not%20in%20Bin

Apparently the Product Support team can help. I am unable to find a way to contact them. Hope you are reading this :-)

Hi there, 

Welcome to Box Community and glad to assist! 

Can I verify if you've already checked your trash in the Box website?

To look for your deleted folder/file: 

1. Login to box.com and click on the bin/trash icon. 
2. Look for your deleted folder/file, and hover to highlight the row of the item you want. The More Options ellipsis (…) displays.
3. Click the ellipsis (...).  Then:
   • To return the item to its original location in Box, click Restore.
4. At the prompt, click Okay.

For more details, please visit this article. 

Hope it helps! 

Hi Rona,

I appreciate you taking the time to respond to my question, and your answer would seem to be the obvious answer.

However, as per my original question, I went to Box.com and my folders and files are not in the Bin. It would make sense if they were in the Bin, but they are not.

As far as I can see from an earlier response, it should be possible for the Box Product Support team to restore the files, but there doesn't seem to be a simple way to contact them.

Thanks again and kind regards.

__
Stephen