Support Forum

Hi everyone, I'm hoping to get some guidance on uploading large files to BOX.com. Currently, I'm encountering limitations with web browsers like Google Chrome and Safari when trying to upload large files. These limitations make the process slow and impractical for certain file sizes. I've come across a potential solution called FETCH FTP, and I'm wondering if anyone has experience using it for faster uploads on BOX.com. I've attached a screenshot that outlines the information I need to set it up. If anyone has used FETCH FTP with BOX or can recommend a better solution for uploading large files, I'd greatly appreciate your insights. Additionally, if you know the correct website to fill in the missing information for FETCH FTP setup, please let me know! Thanks in advance for your help. Best regards, Joe

Hola quise cambiar de plan pero puse mas cuentas de las que necesitaba quería 3 y por error puse 30 podrían realizarme el reembolso y cambiar mi suscripción 

I logged in and they were missing or my collections were seriously truncated. Please help!

I have been with box and working with a company and the company is no longer there. I am not sure what happened to my box account. Yes, I still work for Lennar. Help

Can Box AI generate the answer of my prompt or the summary of my documents as any files? e.g.: .docx, .txt, etc...  

I just logged in and one of my folders is gone. This is a very important folder that we use to collaborate with another group. Is there a way to get it back? How can I figure out what happened to the folder? For example, if it was deleted by someone. Thanks

I have an existing box account that was originally setup to support a small business. I have sense decided to no longer maintain this business and am looking to deprecate the domain. I have a considerable amount of data currently stored in box that I want to keep there. I have been trying to figure out how to either update the email address tied to the root account to an alternative address that does not use the original domain, or create a new account and promote it to root admin.All of my attempts to decouple the existing box account from the domain have failed. I am looking for someone in support to reach out and assist me with this issue.I tried to submit a support ticket, but the only support option presented to me is a community post. Despite the fact that I am a paid account and have paid for support for years.

We're trying to lookup cells from one Excel workbook to another in BOX (for Excel Online) but we're having problems finding details on how to do this.  I've tried using the URL in the address bar but this is still not working.  Can someone advise how we address this issue please?

Hello,  I need to change the primary email address linked to my Box account. I've been told to first add it as another seat/user, and then to make it a co-admin. However, after adding it as a user, I can't make it a co-admin because it is unverified. The steps to verify it include going to my domain host and updating the DNS...this all seems quite complicated!  Is there not an easier way to change the primary email address linked to my account?  Thanks

Hi I just  deleted 2 box folders  out the trash in box and I need to recover them.  Integration Planning and Sales Design Deep Dive.  Please help to recover these.  

Is there an easy way to extend all collaborators access to specific folders on BOX? It is very time consuming to go through each person just to see if there access is about to expiry and then extending their access afterwards. Is there a way to filter collaborators whose access that are about to expiry and extend all accesses?

I have provided editor access to a folder for a couple collaborators. Somehow, they are able to create new folders at the root level and I am not the owner, therefore I don't have permissions to move/relocate. First, how are they able to create new folders at the root level? Second, how can I take control of the new folders to relocate them?

I need to submit a tax-exempt form for my account and have some taxes refunded that was not disclosed before purchase.

Good evening, I can't update box. My records have been sent to you.

I just logged in after a while and most of my files I was expecting to see are gone.  Is there a way to get them back?

Hello my screen is blank after sign in and I've read previous issues regarding this and none of the suggestions to resolve this have worked. I have a time sensitive project that I need to work on and would appreciate any support to resolve this. 

I have a question about the API limit for apps from the Box Apps also counts or is there no limit on API calls?

I had to redownload Windows on my laptop which meant my computer went back to factory settings. I save all my files to box drive. When I go to my folders on box drive, it says there are 0 files in the folder, however i know there was close to at least 30-100 files in each of those folders. I desperately need these files back as im a student as need proof of my work

Hi. I need to know how I can integrate my BOX platform with my windows active directory.Is it possible for me to have two types of users in BOX, the integrated ones and also BOX specific users?Thank you very much, Miguel.

Hello, I’ve synchronized my Box account with an Airtable board so that all files are accessible in my database fields. However, the images are nested in Box, and the source provided does not link directly to the image source. As a result, Bravo Studio, which I’m using, is unable to retrieve the images to display them in my app. Could you please guide me on how to create a field in Airtable that provides native links to the images from my Box media library? Your help would be greatly appreciated! Thank you!

I haven't received the notification email.The last notification email received was on Sep. 20th, 2024.Since then, I have not received any notification emails.Please resolve this issue.

How to I upgrade my regular user account to organization admin account?

Hi, each day I get a "new problem item" box that pops up. I cannot locate the item to even address it. Please advise.

I have been using Amazon Workspace to remote into a machine, and have been successfully using Box on the web browser on that machine for months. Today - it will not load past the login screen. I downloaded the Box app and that will also not load past the 2FA login screen - the app closes at that point. I have successfully used both the App and the web browser with that same box account on a separate machine. At a loss for what to try next to get it to work again on the AWS machine.

Dear Coustomer support I want to know how to log in BoxDrive.I installed Box Drive and tried to log in but it didn't go well. I entered my email address, then it pops up that "Box Drive is starting up ...."  After that, the login screen was appered. It's returned many times. If someone knows the solution, please tell me how to solve. Thank you.